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Terms & Conditions

Welcome to Usk Valley Roses,growers of high-quality, sustainbly grown rose plants and cut flowers. Our Terms & Conditions are designed to establish the legal boundaries governing the activities of our website visitors and customers. It is important to review and understand these terms before engaging with our website or making any purchases. However, please note that the information provided here is for general guidance purposes only and should not be considered as legal advice.

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​As you can appreciate there may inevitably be some variations in size, shape and colour between different specimens. Illustrations, descriptions, photographs and other information pertaining to a specific plant/product is approximate and for guidance only

Understanding Our Terms & Conditions

Pricing & delivery

If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.

 

If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

 

Our charges for delivery are detailed on our Delivery Information page.

 

We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

 

We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.

 

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless authorised to do so by Usk Valley Roses Limited.

 

We are not able to delay deliveries, our plants are all grown and nurtured by our nursery and sent to you at the best stage of development for safe transportation and for you to grow them on successfully. 

 

If you are not likely to be at home when your items are due to be delivered (see individual product pages) then please let us have an alternative delivery address (perhaps a neighbour). To ensure that we can arrange this request, we will require at least 3 weeks before the delivery period given. Please contact Customer Service to arrange this.

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Quality

All rose and plant stock is quality inspected at time of packing to ensure that we only supply plants of the finest quality for each variety. Our plants are despatched in the same growing stage as would be appropriate for that time of year. During the summer, we aim to select and despatch plants in bloom, although this cannot be guaranteed. Late summer container plants may be pruned ready for winter and may not have flowers/much foliage. All bare root roses are sent with at least 2 strong stems. Please note that rose growing habits can vary considerably between varieties and some will naturally produce thinner stems, whilst others will be more substantial.

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Payment and information security

We work with reputable third party payment providers, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.

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Delivery Times 

Immediately available stock, such as potted roses, pot plants and in season bare root roses will be despatched within 3 to 5 working days wherever possible. Pre-orders for bare root roses placed between Apr to Nov will be despatched between Nov/Dec. Delivery times are subject to change.

 

Non Availability  

In the rare event that any roses or other plants cannot be supplied because they do not meet our high standards of quality, you will be notified as soon as possible and will receive a refund. We cannot accept substitutes.

 

Delivery Damages and Shortages

We cannot accept liability due to damage or theft of goods if required to leave parcel outside/with a neighbour. Shortages must be notified within 3 working days from date of delivery.

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Cancelling an order 

Orders can be cancelled at no extra charge prior to being packaged for delivery and a full refund will be made to the original method of payment. Any orders which have been packaged and are awaiting collection from our courier will incur a £10 cancellation fee to cover packaging and administrative costs which will be deducted from the final refund amount. Orders can no longer be cancelled once they have been collected by our courier.

Liability

The total liability of Usk Valley Roses Limited for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.

 

If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.

 

These terms and conditions do not affect your statutory rights as a consumer.

 

We endeavour to keep the website up-to-date, but retain the right to update product information without notice. E&OE

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Privacy policy and the use of cookies

We do not share your data with any third parties other than for the processing of your order.  For example we supply your address to a courier in order to deliver your order.  Please click here for our full Cookie and Privacy Policy, including the data we collect about you, information shared with third partie

All of the written, photographic, design and video content of uskvalleyroses.co.uk, along with the arrangement of it, are the copyrighted property of Usk Valley Roses Limited, or that of the people who have granted us the right to use it. All rights reserved.

 

None of the material on the website or social media channels may be used without our written permission. You may download Planting Instructions or print off a single copy of a webpage for your own personal, non-commercial use offline.

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Terms are current and replace previous terms and will apply to your order, but are subject to change without notice.

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E&OE.  Rev. 3 20241001

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