©2018 by Usk Valley Roses

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VAT Number: GB 278 7983 22

Email: flowers@uskvalleyroses.co.uk

Tel: 07379 854848

Delivery and Order Info

From our field to your Flower studio

Thank you for your interest in our British grown Garden Roses.

Our season starts in May and continues to the end of October (or whenever we have the first frost.)

Due to high demand for our Roses we recommend that you reserve your Roses as early as possible to avoid disappointment.

How to Order

Please complete our Order Request Form   Please submit one form for each wedding/event.  We will review your request and confirm within two working days.

Pricing

We email out weekly price and availability lists to Florists and Designers.  If you would like to receive our availability list then please complete the request availability form here.

Roses are sold in bunches of 10 stems.

There is a minimum order value of £125.00 until a good trading history is established.  Please contact us for details.

Prices maybe subject to change without prior notice.

VAT will be charged at 20%

Delivery charge is £8.50 plus VAT for Next Day delivery within mainland UK (exclusions apply.)  Other delivery options are available please contact us for details.

Stem length and cutting process

Our Roses are cut to have approx. 12" (30cm stem.)

After cutting we strip two thirds of the leaves off the stem from the bottom up.  We do not remove any thorns - doing so could damage the stem.  Roses are then bunched into 10s and are placed in our walk in flower fridge are are hydrated for at least 24 hours before despatch.

We cut our Roses to order and on a colour basis (rather than a specific variety.)  For example, if your event is on a Saturday we will cut Roses first thing Tuesday morning, hydrate them for at least 24hours, then despatch them on Wednesday for you to receive on Thursday.  

Delivery/Shipping

Collection from the farm is by prior arrangement only.  We are based on a working cattle/sheep farm so unfortunately we are not open to the public.

Next day delivery is charged at £8.50 plus VAT.

We are able to ship on before Midday and pre 10AM serivces if required.  Please contact us to for details.

Delivery is to UK Mainland only.

We are unable to ship to the the highlands and islands of Scotland, the Channel Islands, Isle of Man, and Northen Ireland due to  courier limitations.  Excluded postcodes are as follows:

AB30, 31, 33-38, 41-45, 51-56, 63

DD8-10

FK8

FK17-21

G63

HS1-9

IV1-9

IV10-56

IV63

KA27-28

KW1-17

PA20-80

PH10-50

TD15-25

ZE1-3

Packaging

Our Roses are cut to order and are carefully handled and hydrated for at least 24 hours before despatch, as such we are unable to accept same day orders. Shortly before despatch each bunch of Roses is wrapped in Kraft paper and is carefully packaged with 'wet feet'.  We supply sachets of Cut Rose Flower Food with each bunch so that upon arrival you can hydrate the Roses properly.

Please note that we leave the outermost petals (guard petals) on each stem to help protect the Rose during transit.  These petals sometimes get wrinkled/damaged/crushed/bruised during the shipping process.  Simply remove the outermost petals upon arrival and your Rose will be perfect.

Care instructions are sent with each order.

Payment

Payment must be received before goods are shipped.  We will send you an invoice a week before despatch with full payment details.

We accept payment via bank transfer, cheque or PayPal.

Despatch Days

We suggest that you take receipt of the Roses 2-3 days before the event to allow for conditioning correctly and natural development of the Rose.   

Please allow at least 24 hours conditioning before arranging.

Our Roses are shipped in bud or semi bud depending on the variety.  The outer/guard petals are often much darker in colour and of a thicker texture.  These outer/guard petals can be removed carefully before arranging.

Cancellations

All our Roses are cut to order approximately 24-36 hours before shipment.  If you need to cancel your order then please contact us at least 48 hours before your requested despatch date otherwise you will still be charged.